About the Fundraising Standards Board

The Fundraising Standards Board is an independent body that has been established to introduce and operate the self-regulation of fundraising in the UK.

The Fundraising Standards Board encourages charities and other fundraising organisations to become members of the self-regulation scheme and ensures that each member commits to the highest fundraising standards, and that they have a robust complaints procedure in place.

The Fundraising Standards Board was publicly launched in February 2007.

Members of the Fundraising Standards Board Scheme must:

• Follow the Codes of Fundraising Practice
  All fundraising staff and volunteers need to be aware of the Codes, and stick to them.
• Display the FRSB tick
  Use the tick on all your fundraising materials to show people they can give with confidence.
  Brief their design teams and suppliers.
• Tell people about the fundraising promise
  Tell your supporters about the promise you’ve made to them about how you will fundraise.
• Be ready to handle complaints
  You’ll need to have a complaints procedure which should also refer to the FRSB as a way of resolving a complaint.
  You’ll also need to nominate someone to be the FRSB’s point of contact should you receive a complaint

To understand what membership of the Fundraising Standards Board will mean for Institute of Fundraising Organisational members, visit the Institute's Self-Regulation and Organisational Membership pages.

Read more about the History of the Development of the Fundraising Standards Board (126kb).

Role of the FRSB's Board
The 12 Fundraising Standards Board’s Board members are responsible for making final adjudications on public complaints about fundraising. In order to represent a balance of interests, the Board members include representatives from the voluntary, consumer protection and charity law sectors, plus five lay board members.