Code of Fundraising Practice
The Code of Fundraising Practice represents the standards expected of all Institute of Fundraising members, set by the fundraising community through the work of the Institute of Fundraising’s Standards Committee. The conduct of Institute members and Corporate Supporters MUST be legal and OUGHT to be open, honest and respectful.
How are complaints about fundraising handled?
Any complaints about a charity’s fundraising should be made to the Fundraising Standards Board (FRSB). The FRSB acts as an independent public complaints system for the self-regulatory scheme, offering a system of redress for the public. Members of the FRSB scheme are required to adhere to the Code of Fundraising Practice. The FRSB can take complaints from members of the public on fundraising practice and can make adjudications against a fundraiser or organisation according to the IoF’s Code. If they find that a charity has breached the Code they can ultimately expel that organisation from membership.
The Public Fundraising Regulatory Association (PFRA) ensures that professional standards are maintained for face to face and door to door fundraising, as well as working with local councils to put together Site Management Agreements to manage fundraising in public places.
Any complaints about the professional conduct of an Individual Member of the Institute should be made through the Complaints and Disciplinary Regulations.
The conduct of Institute members and Corporate Supporters MUST be legal and OUGHT to be open, honest and respectful.
he guidance in this section is designed to support the Code of Fundraising Practice; explaining the Standards in more detail and expanding on areas that need further explanation.
This Code sets standards across all areas of fundraising. We have used “MUST” where there is a legal requirement and “OUGHT” where there is no legal requirement but the Institute of Fundraising is treating the issue as a professional standard to be met by members of the Institute.
The Institute of Fundraising is grateful for the support of Bates Wells and Braithwaite for their on-going support of our Code of Fundraising Practice in England and Wales.
Edwards and Co. Solicitors have verified that each “MUST” and “MUST NOT” reflects a legal requirement in respect of the law in Northern Ireland as at June 2012.