IoF response to Fundraising Regulator’s complaints report
24 October 2017
Responding to the Fundraising Regulator’s report on complaints received by charities about fundraising in 2016, Peter Lewis, chief executive of the Institute of Fundraising, has responded.
“As the Fundraising Regulator points out, there is a low proportion of complaints compared to contact with the public, which highlights that the vast majority of fundraising is carried out to a high standard. However, there is always room for improvement and these findings will help the fundraising community to do even more to improve the way charities ask people for support.
“At the IoF we are committed to supporting our members to deliver truly excellent fundraising which inspires people and organisations to give and that makes donors feel good about giving.
“Good fundraising charities see a complaint as an opportunity to engage further with potential donors and explaining the importance of investing in fundraising and the benefits it brings to beneficiaries.
“We welcome the Fundraising Regulator’s commitment to working with the sector to better understand the trends highlighted in this report and to review what data is collected and analysed in the future. Its decision to publish new guidance on how to manage and deal with complaints is particularly welcome, and we look forward to working with the Fundraising Regulator to make sure charities of all sizes can benefit from this new guidance.”