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Parliament and Big Ben

More, better, together – a strategic review of giving in London

Peter Lewis | 3 September 2018

Those of you who know me well will know that as well as being passionate about social causes, I’m also a bit of a Londonphile: having lived here for many years, worked in the City and for the Mayor, and having led two London-wide charities.

Redefining loyalty - how to improve Lifetime Value by over 105% without increasing spend

Redefining loyalty - how to improve Lifetime Value by over 105% without increasing spend

Charlie Hulme | 22 November 2013

Insanity’s defined as doing the same thing over and over expecting a different result. So why, when faced with the most horrendous retention figures the sector has ever faced, do we focus all our efforts on finding new donors (who don’t stay!) instead of building relationships with existing ones?