a.k.a. are all supporters the same or not? Hard to tell looking at sector ‘best practice’…
Charlie Hulme is the Creative & Managing Director of Donor Voice and spoke at our Transforming your Supporter Journey conference recently.
“Supporter Journeys” – it’s a buzzword in the sector at the moment, and rightly so.
Peter Hills-Jones, IoF Director of Compliance, reflects on challenges to face-to-face fundraising and how the sector is maintaining standards through increasing pressure.
“Excuse me, do you have a minute?”
“No, I don’t, I am too busy to be bothered by you chuggers right now!”
Ah, regular giving – the holy grail of fundraising. Here at Pebblebeach Fundraising, we’ve been working with lots of charities to promote the value of regular giving to their supporters over the years.
Unicef UK Supporter Care team share their experiences using a Live Chat initiative and their most recent innovation in a personalised text service to improve their supporter journey.
Not surprisingly, but interestingly enough, the question of what fundraising is about was a conversation that came up in one form or another at the Institute of Fundraising’s National Fundraising Convention in London earlier this month.
Part three: change our mind, change our organisation, change the world.
Part one: we’ll never find an answer to our retention problem until we start asking the right questions.