Future Leaders Programme Booking Terms and Conditions
By proceeding with making a booking you are committing to a place on the stated programme.
The start date Future Leaders Programme, the start date is the date of the first session. Information regarding any such pre-session work will be provided a minimum of 2 weeks before the start date of the programme.
When making your booking online, you can select to add IoF individual Membership at the discounted rate of £85. If you choose to add IoF individual membership to your booking, this will take effect from as soon as we receive your reference, in line with the IoF’s standard membership application process.
Attendance and Completion of Programme Requirements
You are expected to attend every session. Only under exceptional circumstances may a participant join part way through a programme and acceptance is at the discretion of the IoF Academy management. In the event of a participant leaving the programme before completion for any reason, no substitute or replacement can join in their place. It will also not be possible to be transferred to a later programme in these circumstances. In these cases no refund or partial refund of programme fees will be given.
While the IoF recognises that participants combine attendance to the programme with paid or voluntary work, it is the responsibility of participants to organise their time in ways which allow them to participate in required learning and teaching activities and complete pre-session work at the appropriate time. Programme participants in the UK by virtue of a visa must comply with the terms and conditions of their visa. Persistent absence from required learning activities may constitute grounds for termination of their programme. Participants experiencing illness or other personal difficulties which may affect their attendance or performance should contact the Academy team via email as soon as such difficulties occur.
Payment must be received within 15 days of the invoice date or in advance of the training programme start date, whichever is the sooner and regardless of booking date. Payment can be made as follows:
Online: Payment can be taken online at time of booking by credit or debit card, or alternatively an invoice can be requested
Credit card: As above, or subsequent to a booking being made, a credit or debit card payment can be made by calling the IoF Academy team between 09:00-17:00 on weekdays
BACS: the Institute of Fundraising, NatWest Bank, Sort Code 60-20-31, Account 64806057, Iban GB06 NWBK 60203 16480 6057, Swift Number NWBKGB2L
Cheque: Please make cheques payable to the Institute of Fundraising and send them to Institute of Fundraising, Charter House, 13-15 Carteret Street, London, SW1H 9DJ
Please make sure you quote invoice number in any correspondence.
A place on a course can be used by a substitute attendee at no extra charge up to 4 weeks before the programme start date. If a higher rate is applicable to the substitute attendee (for example due to IoF Individual Member status), the difference will apply and be invoiced upon notification of the substitution. Please contact the team by phone on 020 7840 1020 AND via email firstname.lastname@example.org with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number. (Note, pre-session work is usually required for every session of the programme. It is the responsibility of every participant to complete such tasks to the deadlines set).
Transferring to another programme
It is only possible for an attendee to transfer to another programme up to a minimum of 4 full working weeks prior to the start date of a Future Leaders Programme by advising us in writing via email to email@example.com AND contacting the team by phone on 020 7840 1020. (Note, pre-session work is usually required for every session of the programme. It is the responsibility of every participant to complete such tasks to the deadlines set).
This option only relates to participants who are transferring to the same Future Leaders Programme on an alternative start date within 12 months of the start date of the original booking. In this case, the value of the booking fee will be transferred to the nominated course. If the attendee fails to nominate an alternative Future Leaders Programme with a start date falling within 12 months of the start date of the original booking, it is considered a cancellation.
All outstanding invoices will remain due, irrespective of the number of working days’ notice given for the cancellation. The following additional charges will also apply:
- For course transfers of which we are advised in writing via email to firstname.lastname@example.org more than 2 months before the course start date, no extra fee will apply.
- For course transfers of which we are advised in writing via email to email@example.com between 1 and 2 months before the course start date, an administration fee of £65 will apply.
- For course transfers of which we are advised in writing via email to firstname.lastname@example.org less than a month before the course start date, an administration fee £65 plus 15% of the applicable course fee will apply.
Withdrawal and Termination
A participant who opts to withdraw permanently from the IoF on the Future Leaders Programme, must inform the Academy team in writing by email. Where a participant ceases without notice to attend the programme days or participate in scheduled learning and teaching activities, they will be deemed to have withdrawn from their course and will be automatically unenrolled from their programme. For avoidance of doubt in such circumstances the participant ceases to be an attendee of the IoF Academy.
If a participant no longer wants to take up the place booked on a chosen programme or continue the programme that has already commenced, the participant can cancel. Cancellations must be received in writing via email to email@example.com and must contain the full booking details including participant and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding fees due.
The following charges will apply if a participant wishes to cancel their place on a Future Leaders Programme:
- For the period of 1 calendar month prior to the programme start date, no refund will be given on cancellations. If a joining fee / first year of Individual Membership was included in your programme fee, you would be registered as an individual Associate member of the IoF for twelve months and will be contacted for renewal according to standard IoF procedures.
- For the period of 1 calendar month to 2 calendar months prior to the programme start date, a 50% refund is obtainable on cancellations. If a joining fee / first year of Individual Membership was included in your programme fee, you would be registered as an individual Associate member of the IoF for twelve months and will be contacted for renewal according to standard IoF procedures.
- For any cancellations prior to 2 months in advance of the programme start date, an 85% refund is obtainable on cancellations. If a joining fee / first year of Individual Membership was included in your programme fee, your full membership fee will form part of the refund and therefore your new membership application would not proceed.
Programme dates, venues and postponement
IoF Academy reserves the right to alter programme dates, venues and location where necessary without liability. We will endeavour to give the attendee as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the participant is unable to attend a programme at the revised location or dates, we will credit 100% of their programme fees against a future programme or, if requested, refund those fees.
In the event of cancellation, where an alternative cannot be provided in respect of a specific programme, a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
As a programme may be cancelled up to two weeks prior to its start date, we recommend that attendees do not book travel arrangements before this time. Any travel or other costs incurred are entirely the attendee’s responsibility. IoF Academy does not accept any liability for reimbursement of any costs incurred by attendees booked more than two weeks before a programme start date.
In order to respond rapidly to changes in market demand IoF Academy reserves the right to alter its programme content and/or guest speakers at any time.
Programme notes and training
IoF Academy's programme notes and training cannot be relied upon for legal interpretation. Neither IoF Academy nor its employees, faculty, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the programme notes, or responsibility for any loss incurred as a result of relying on the course content or the programme notes.
Accessibility and special dietary requirements
We are responsive to your requirements so if you have any special accessibility requirements please contact firstname.lastname@example.org so that we can make reasonable adjustments to enable you to get the most from our programme, prior notice of at least 1 week is required to enable us to cater for your needs.
Unless otherwise stated all scheduled IoF training courses include refreshments and a lunch of vegetarian and non-vegetarian sandwiches. The attendee must inform the IoF Academy team by email at email@example.com of any special dietary requirements. We cater for vegetarian, medically recommended and religious restrictive diets only. Please note IoF use external providers for all catering purposes and do not accept liability for any failure to meet special dietary requirements.
While we endeavour to cater for a range of dietary requirements are committed to ensuring the safety of our delegates who have any allergy to nuts, peanuts or seeds we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds. Although we ask our suppliers to ensure that any foods known to contain nuts/peanuts/seeds or their derivatives are suitably labelled, it is impossible to guarantee that products believed not to contain these are 100% free from peanuts/nuts/seeds. This is due to suppliers increasingly stating that products are not free from nut contamination due to possible airborne contamination. If you allergy is severe please be aware the food provided via our suppliers to other delegates may contain traces of nuts, peanuts or seeds. You can download our allergy advice here.
If you have any questions or concerns, please contact firstname.lastname@example.org in good time (at least 1 week in advance of the programme start date) to allow for your needs to be catered for.
The IoF Academy does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses or exams. These remain the responsibility of the individual attendees.
The IoF Academy reserves the right to remove any student from their qualification course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs shall be made.