Event Terms and Conditions
Your place will be confirmed upon making this booking but payment must be received at the latest 21 days from receipt of the invoice date or in advance of the event, whichever is the sooner and regardless of booking date. Payment can be made as follows:
Online: Payment can be taken online at time of booking by credit or debit card, or alternatively an invoice can be requested
Credit card: As above, or subsequent to a booking being made, a credit or debit card payment can be made by calling the IoF Training & Events team between 09:00-17:00 on weekdays
BACS: the Institute of Fundraising, NatWest Bank, Sort Code 60-20-31, Account 64806057, Iban GB06 NWBK 60203 16480 6057, Swift Number NWBKGB2L
Cheque: Please make cheques payable to the Institute of Fundraising and send them to Institute of Fundraising, Charter House, 13-15 Carteret Street, London, SW1H 9DJ.
Please make sure you quote invoice number in any correspondence.
Cancellations must be received in writing via email to firstname.lastname@example.org and must contain the full booking details including delegate and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding fees due.
The following charges will apply if you wish to cancel a booking for an event:
- For the period of 1 month prior to the event start date, no refund/credit will be given on cancellations, any outstanding fees must be paid regardless of attendance.
A place at an event can be used by a substitute attendee at no extra charge up to 24 hours before the event start date. If a higher rate is applicable to the substitute attendee (for example due to IoF Individual Member status), the difference will apply and be invoiced upon notification of the substitution. However if the substitute attendee can receive a lower rate, the original charge will stand. Please email email@example.com with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.
* Please note that the membership offer relates to Associate level. If you have more than five years’ experience in fundraising, and would like to join at Full member level, please call the team on: 020 7840 1010 following your booking. If you take up the offer of inclusive Individual membership, you will be asked to provide contact details of a referee who agrees that you will abide by the IoF Codes of Conduct. Please note if the membership offer you chose at the time of booking has been processed, the annual membership fee will not be refunded and your membership will remain active for one year.
Event dates, sessions, venues and postponement
The IoF reserves the right to alter event dates, venues and location where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend an event at the revised location or date, we will credit 100% of the delegate fee or offer a credit for a future event.
In the event of cancellation a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
The IoF reserves the right to change speakers or sessions without prior notification. The most up to date changes to the programme will be found on the event page.
Two Day Conferences
For tickets purchased at a two day rate - if you cannot attend one of these days and wish for a colleague to attend part of the conference in your place, this will be treated as two separate bookings and you will be charged the additional amount.
The IoF does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.
In order to be more environmentally friendly, we no longer print delegate lists to provide to attendees on-site. Instead, we will circulate a list of all delegates to registered attendees the working day before the conference. This will include names, job titles and organisations, but not contact details. If you would prefer not to appear on this list, please let us know by contacting firstname.lastname@example.org
The IoF reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.