Online qualifications terms and conditions
By proceeding with making a booking you are committing to a place on the stated course.
For Academy Online qualifications, the publicised start date is the date when you will be provided with access to the course.
Where the joining fee / first year of Individual IoF membership is included in your booking fee, this will take effect from as soon as we receive your reference, in line with the IoF’s membership application process.
Attendance and Completion of Online Qualification Requirements
You are expected to complete all online modules and units. Only under exceptional circumstances may a student join part way through a qualification course and acceptance is at the discretion of the IoF Academy management. In the event of a student leaving the qualification course for any reason, no substitute or replacement student can join in their place. It will also not be possible to be transferred to a later course in these circumstances. In these cases no refund or partial refund of course fees will be given.
While the IoF recognises that students combine study with paid or voluntary work, it is the responsibility of students to organise their time in ways which allow them to participate in required learning and teaching activities and complete assignments and examinations at the appropriate time. Students in the UK by virtue of a visa must comply with the terms and conditions of their visa. Persistent absence from required learning and teaching activities may constitute grounds for termination of their programme of study. Students experiencing illness or other personal difficulties which may affect their attendance or performance should contact the Academy team via email as soon as such difficulties occur.
The IoF Academy has procedures for students wishing, in exceptional circumstances, to request an extension to an assignment deadline or the deferral of examinations, or to lodge a request for 'special considerations' where the student is concerned that their performance may be affected by adverse personal or medical circumstances. Students are encouraged to contact the Academy team with any needs.
Students must present themselves at such examinations or other formal assessment tasks as may be required by their qualification course, if students have not satisfied the programme requirements or paid the fees prescribed, their scripts and other work may not be marked.
Payment must be received within 15 days of the invoice date or in advance of the training course start date, whichever is the sooner and regardless of booking date. Payment can be made as follows:
Online: Payments be taken online at time of booking by credit or debit card, or alternatively an invoice can be requested
Credit Card: As above, or subsequent to a booking being made, a credit or debit card payment can be made by calling the IoF Training & Events team between 09:00-17:00 on weekdays
BACS: the Institute of Fundraising, NatWest Bank, Sort Code 60-20-31, Account 64806057, Iban GB06 NWBK 60203 16480 6057, Swift Number NWBKGB2L
Cheque: Please make cheques payable to the Institute of Fundraising and send them to Institute of Fundraising, Charter House, 13-15 Carteret Street, London, SW1H 9DJ
Please make sure you quote invoice number in any correspondence
A place on a course can be used by a substitute student at no extra charge up to 24 hours before the course start date. If a higher rate is applicable to the substitute student (for example due to IoF Individual Member status), the difference will apply and be invoiced upon notification of the substitution. Please contact the team by phone on 020 7840 1020 AND via email email@example.com with details of the original student and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.
It is only possible for an attendee to transfer courses up to a minimum of 1 full working week prior to the start date of a qualifications course by advising us in writing via email to firstname.lastname@example.org AND contacting the team by phone on 020 7840 1020.
This option only relates to students who are transferring to the same course on an alternative start date within 12 months of the start date of the course originally booked. In this case, the value of the booking fee will be transferred to the nominated course. If the student fails to nominate an alternative course with a start date falling within 12 months of the start date of the course originally booked, it is considered a cancellation.
All outstanding invoices will remain due, irrespective of the number of working days’ notice given for the course transfer request. The following additional charges will also apply:
- For course transfers of which we are advised in writing via email to email@example.com more than 2 months before the course start date, no extra fee will apply.
- For course transfers of which we are advised in writing via email to firstname.lastname@example.org between 1 and 2 months before the course start date, an administration fee of £65 will apply.
- For course transfers of which we are advised in writing via email to email@example.com less than a month before the course start date, an administration fee of £65 plus 15% of the applicable course fee will apply.
Deferral, Withdrawal and Termination
A student wishing to defer their programme of study temporarily (e.g. because of personal or medical reasons) should notify the Academy team and confirm the request writing via email. Once the decision has been taken to defer the programme of study, the student should follow the procedures required by the IoF Academy/course in which they are enrolled. Deferrals will normally be granted for a defined period not exceeding twelve (12) months.
In determining the duration of any deferral and the most appropriate time for the student to return to study, due account will be taken of the structure of the programme as well as the student's needs. Students may apply to extend a period of deferral for further periods of up to twelve months at a time; however, deferrals covering periods greater than twenty four (24) months continuously will normally be granted only under the most exceptional circumstances. Students unable or unwilling to return to study after twenty four (24) months in deferral will be will be automatically unenrolled from their qualification course unless otherwise agreed in writing.
A student who opts to withdraw permanently from their IoF qualification course not having completed their programme must inform the Academy team in writing by email and complete the relevant form. Where a student ceases without notice to attend the teaching days or participate in scheduled learning and teaching activities, or fails to return from an approved period of deferral without notice that person will be deemed to have withdrawn from their course and will be automatically unenrolled from their qualification course. For avoidance of doubt in such circumstances the student ceases to be a student of the IoF Academy.
If a student no longer wants to take up the place booked on a chosen course or continue their studies, the student can cancel. Cancellations must be received in writing via email to firstname.lastname@example.org and must contain the full booking details including student and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding fees due.
The following charges will apply if you wish to cancel a course:
- For the period of 1 month prior to the course start date, no refund will be given on cancellations. If a joining fee / first year of Individual Membership was included in your course fee, you would be registered as an individual Associate member of the IoF for twelve months and will be contacted for renewal according to standard IoF procedures.
- For the period of 1 month to 2 calendar months prior to the course start date, a 50% refund is obtainable on cancellations. If a joining fee / first year of Individual Membership was included in your course fee, you would be registered as an individual Associate member of the IoF for twelve months and will be contacted for renewal according to standard IoF procedures.
- Cancellations prior to 2 months in advance of the course start date, an 85% refund is obtainable on cancellations. If a joining fee / first year of Individual Membership was included in your course fee, your full membership fee will form part of the refund and therefore your new membership application would not proceed.
Course Dates & Postponement
IoF Academy reserves the right to alter course dates where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend a course at the revised date, we will credit 100% of their course fees against a future course or, if requested, refund those fees.
In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control.
We will not be liable for any costs incurred including any consequential damages, even if we were advised of these costs.
In order to respond rapidly to changes in market demand IoF Academy reserves the right to alter its course content and/or faculty at any time.
Course Notes and Training
IoF Academy 's course notes and training cannot be relied upon for legal interpretation. Neither IoF Academy nor its employees, faculty, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.
IoF Academy English Language Skills – Qualifications
To ensure our students are not placed at a disadvantage when studying for an IoF qualification they should have a good command of written and spoken English to complete assignments to the required standard. If you are in doubt about the standard of your spoken and written English as a guide, you will need to have an International English Language Testing Service (IELTS) level 6.0 score or, Test of English as a Foreign Language (TOEFL) score of 550 or equivalent. All our students need to ensure they are able to commit time and hard work to complete their course successfully.
The IoF Academy does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to exams. These remain the responsibility of the individual attendees.
The IoF Academy reserves the right to remove any student from their qualification course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.