IoF Scotland event terms and conditions
Cancellations made between 30 and 15 days before the event will be charged at 50% of the delegate fee. No refunds will be made for cancellations after this time. All cancellations must be made in writing.
A place on a course can be used by a substitute attendee at no extra charge up to 24 hours before the course start date. If a higher rate is applicable to the substitute attendee (for example due to IoF Individual Member status), the difference will apply and be invoiced upon notification of the substitution. Please email firstname.lastname@example.org with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.
It is only possible for an attendee to transfer courses up to a minimum of 1 full working week prior to the start date of a course by advising us in writing via email to email@example.com. This is considered on a case-by-case basis.
Your place will be confirmed upon making this booking but payment must be received before the conference date.
Payment must be received within 21 days of the invoice date or in advance of the training course start date, whichever is the sooner and regardless of booking date. Payment can be made as follows:
Online: Payment can be taken online at time of booking by credit or debit card, or alternatively an invoice can be requested
Credit card: As above, or subsequent to a booking being made, a credit or debit card payment can be made by calling the IoF Training & Events team between 09:00-17:00 on weekdays
BACS: the Institute of Fundraising, NatWest Bank, Sort Code 60-20-31, Account 64806057, Iban GB06 NWBK 60203 16480 6057, Swift Number NWBKGB2L
Cheque: Please make cheques payable to the Institute of Fundraising and send them to Institute of Fundraising, Charter House, and 13-15 Carteret Street, London, SW1H 9DJ
Please make sure you quote invoice number in any correspondence.
Course dates, venues and postponement
IoF Scotland reserves the right to alter course dates, venues and location where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend a course at the revised location or date, we will credit 100% of their course fees against a future course or, if requested, refund those fees.
In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
Accessibility and special dietary requirements
We are responsive to your requirements so if you have any special accessibility requirements please contact firstname.lastname@example.org so that we can make reasonable adjustments to enable you to get the most from our course, prior notice of at least 1 week is required to enable us to cater for your needs.
Unless otherwise stated all scheduled IoF training courses include refreshments and lunch. The attendee must inform the IoF Scotland team by email at email@example.com of any special dietary requirements. We cater for vegetarian, vegan, medically recommended and religious restrictive diets only. Please note IoF use external providers for all catering purposes and do not accept liability for any failure to meet special dietary requirements.
While we endeavour to cater for a range of dietary requirements are committed to ensuring the safety of our delegates who have any allergy to nuts, peanuts or seeds we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds. Although we ask our suppliers to ensure that any foods known to contain nuts/peanuts/seeds or their derivatives are suitably labelled, it is impossible to guarantee that products believed not to contain these are 100% free from peanuts/nuts/seeds. This is due to suppliers increasingly stating that products are not free from nut contamination due to possible airborne contamination. If you allergy is severe please be aware the food provided via our suppliers to other delegates may contain traces of nuts, peanuts or seeds. You can download our allergy advice here.
If you have any questions or concerns, please email firstname.lastname@example.org respectively in good time (at least 1 week in advance of the course start date) to allow for your needs to be catered for.
IoF Scotland does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.
IoF Scotland reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.